#424236_external_USA-NC-Salisbury
to delivering new and innovative solutions for the business, this role will provide complete second-level production support, engage with third-level engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution as well as making longer-term recommendations for operational improvements. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:
Technical SME for multiple assigned systems, services and applications for an identified functional area
Responsible for leading small to mid-size project solution delivery activities leading the below listed delivery activities:
Responsible for and drives all second level and third level technical support for application and systems services for a specifical functional area
Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on an as needed basis.
Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for small to mid-size software supplier relationships.
Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
Leads root cause analysis on complex issues and recommends opportunities for continuous performance improvement of systems including through suppliers
Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards
Partners to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
Responsible for identifying and driving proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
Qualifications:
Bachelor's Degree in Computer Science, CIS or related (or equivalent related work experience)
3 or more years of equivalent experience in relevant job or field of technology
Experience in an advanced role or technical capacity, leading teams directly or indirectly
Experience in guiding, training or onboarding team members in relevant technologies, capabilities or skills
Masters the use professional concepts and functional expertise
Takes on small to medium projects from start to finish and works independently on these efforts with minimal direction required,
Works on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors
Possess an innate desire to produce quality work,
Has the desire and ability to trace issues to their source, even when those issues lie outside the boundaries of the code
Exercises judgment within defined procedures and practices to determine appropriate action
POS Experience
Preferred Qualifications:
Master's Degree in relevant field of study,
Additional training or certifications in relevant field of study
Experience in Agile teams and/or Product/Platform based operating model.
Experience in retail or grocery preferred.
Experience with Emerald 1.0 (POS EX)
Software / Hardware Deployments (pin pads, SCO, wireless devices, etc.
Experience with Connected Payments is preferred.
ME/NC/PA/SC Salary Range: $75,040 - $112,560
IL/MA/MD Salary Range: $86,320 - $129,480
#LI-Hybrid #LI-NG1 #DiceJobs
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 424236_external_USA-NC-Salisbury