#420484_external_USA-ME-Scarborough
USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include: Salisbury, NC, Chicago, IL, Quincy, MA, Mauldin, SC, Carlisle, PA, Hyattsville, MD, & Scarborough, ME.
Job Duties & Responsibilities
Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area.
Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization
Responsible for leading primarily mid to large-scale projects including driving the below listed activities:
Responsible for and drives all third level technical support for application and systems services for a specifical functional area
Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on a frequent basis.
Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships.
Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through suppliers
Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards
Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
Required Qualifications
Bachelor's degree in computer science, CIS or related (or equivalent related work experience)
8 or more years of equivalent experience in relevant job or field of technology.
Strong experience working with WMS technologies (Manhattan preferred)
Experience in an advanced role or technical capacity, leading teams directly or indirectly
Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
Master's the use professional concepts and functional expertise
Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required,
Works on complex problems where analysis of situations or data requires a review of a variety of factors
Possess an innate desire to produce quality work
Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code,
Exercises judgment within defined procedures and practices to determine appropriate action
Preferred Qualifications
Master's degree in relevant field of study
Additional trainings or certifications in relevant field of study
Experience in Agile teams and Product/Platform based operating model.
Experience in leading teams or advancing technical capability in teams.
Experience in retail or grocery preferred.
ME/NC/PA/SC Salary Range: $92,640 - $138,960
IL/MA/MD Salary Range: $106,480- $159,720
#LI-Hybrid #LI-CW1 #DiceJobs
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 420484_external_USA-ME-Scarborough