Application Support Engineer II

t your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
Application Support Software Engineer II will handle Tickets & Incidents raised by end-users of the application. This role primarily
troubleshoots
and resolves errors and log details in tickets for reference. They act quickly to analyze available data and find the root cause of issues. They
provide solutions either themselves or pass the problem along to other engineering teams and provide users with progress updates.
Role Description
As an Application Software Support Engineer II, you will:
• Handle and resolve tickets and incidents raised by end-users of enterprise applications.
Troubleshoot application errors, analyze logs, and identify root causes using tools like New Relic, Dynatrace, Kibana, and CloudWatch.
• Read and review the configuration, source code to debug issues reported by clients.
• Suggest fixes and improvements to the product team based on root cause analysis.
• Run database queries to verify application configurations and data integrity.
• Apply emergency fixes as approved by the technical lead to ensure business continuity.
• Provide timely updates and solutions to users, or escalate issues to engineering teams when necessary.
• Conduct system failure diagnostics and support pre-live product implementations.
• Collaborate with Product, Development, Infrastructure, and Design teams to resolve issues and improve serviceability.
• Participate in engineering meetings to provide feedback on field concerns and service improvements.
• Support customers during testing, training, and documentation phases of new product introductions.
• Develop and release technical memos, service bulletins, and training materials for product upgrades.
• Provide global technical support to client delivery teams via ticketing systems, email, or in-person interactions.
• Stay current with new features and products through ongoing training.
• Be available to work in rotational shifts, including weekends or holidays as needed.
Required Qualifications
• Bachelor's degree in Computer Science, MIS, or a related technical field.
Technical Skills:
Application Support related to Mainframe technologies/Tools like, COBOL, DB2, CICS, VSAM, JCL, etc.
Strong knowledge of SQL
Strong learning ability & debugging skills
Able to work on assigned tasks independently and also handle queries from fellow team members
Good Analytical Skills & problem solving skills
Have the ability to escalate issues with a view to bringing about a win-win resolution
Good to have skills:
Indepth knowledge of TBA tables setup and related configurations
Strong knowledge of Health& Wealth Domain and TBA application
Working knowledge on tools like TBA, Workbench tools/systems such as Conversations, Trace File, TBA Toolbox, Extract Manager, Utilities
is preferred
Required Qualifications
• Bachelor's degree in Computer Science, MIS, or a related technical field.
• Minimum 3 years of experience in application development and/or support. • Soft Skills
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a proactive approach to issue resolution.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options
include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity &
adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and
successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search
against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which
checks are required by the position.
Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and
supported. We know that
diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every
employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with
disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact
[email protected].
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed,
national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship,
military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected
characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled
veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with
disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for
employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country)
must have work authorization that does not now or
in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;
including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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