Bilingual Disability Case Manager - Virtual

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THE ROLE

Reporting to the Manager, Disability Operations, you are responsible for supporting employees during health-related absences. In this role, you will assess barriers to return-to-work, engage with stakeholders, and implement strategies for successful returns or alternative plans.

RESPONSIBILITIES

• Conducting case assessments and gathering information for assessment purposes.

• Developing and documenting an understanding of the situation and the factors affecting the employee's return to work.

• Providing interventions such as medical management and coordination of occupational interventions.

• Collaborating with employees and their employers to determine appropriate return-to-work goals and providing support in the planning process.

• Communicating with HR representatives regarding case management issues that may impact the workplace.

• Managing the transition to LTD and provide necessary information to ensure a seamless process.

• Attending department meetings and contributing to other projects and tasks as assigned.

REQUIREMENTS

• Possess at least 5 years of experience in Disability Case Management, or an equivalent combination of experience and specialized education.

Relevant du gestionnaire des opérations d'invalidité, le gestionnaire de cas d'invalidité est chargé de fournir au nom de l'employeur une assistance aux employés qui sont en arrêt de travail ou qui risquent de l'être pour des raisons de santé. Le rôle consiste à évaluer les obstacles à un retour au travail harmonieux et en temps voulu et à s'engager avec les parties prenantes à mettre en œuvre des stratégies pour éliminer les obstacles identifiés et soutenir le retour au travail ou un autre plan d'action approprié.

Principales responsabilités

• Effectuer des évaluations de cas, en contactant l'employé et son supérieur direct par téléphone pour expliquer le processus de gestion de l'invalidité et recueillir les informations nécessaires à l'évaluation.

• Développer une compréhension de la situation et des facteurs favorables ou défavorables à un retour au travail harmonieux pour l'employé. Documenter cette situation et ces facteurs ainsi que leur analyse.

• Fournir les interventions suivantes, selon le cas : évaluation plus approfondie, gestion d'interventions médicales, initiation et coordination d'interventions professionnelles ou psychologiques, utilisation de ressources ou de consultations spécialisées, etc.

• Déterminer un objectif de retour au travail approprié avec l'employé et l'employeur, apporter son soutien de façon active au processus de planification du retour au travail entre l'employé et son superviseur et intervenir si nécessaire.

• Communiquer de manière proactive avec le représentant des RH de l'employeur sur toute question de gestion de cas pouvant influencer le lieu de travail et la planification du retour au travail.

• Gérer la transition vers l'ILD et fournir des informations médicales et des informations sommaires sur la gestion des cas à l'assureur de l'invalidité de longue durée afin d'assurer une transition harmonieuse.

• Participer aux réunions d'équipe des services de gestion des cas et de gestion de l'invalidité.

• Sur demande, effectuer d'autres tâches ou participer à d'autres projets.

Compétences

• Le ou la candidat(e) idéal(e) possède au moins 5 ans d'expérience en gestion de cas d'invalidité ou une combinaison équivalente d'expérience et d'éducation spécialisée.

• Diplôme universitaire dans un domaine connexe. Une formation supplémentaire sur la santé au travail, la réadaptation, la législation relative à la gestion de l'invalidité, les compétences en matière de relations d'aide, la médiation, la gestion des ressources humaines, l'assurance invalidité ou les facteurs psychologiques et le milieu de travail dans l'invalidité est un atout.

• Fortes aptitudes pour les relations interpersonnelles, les relations d'aide et un esprit d'analyse axé sur la résolution de problèmes.

• Les compétences linguistiques en français/anglais sont un atout.

• Une capacité démontrée à gérer des tâches complexes dans des délais serrés est une compétence essentielle pour bien assumer ce rôle.

• Notre organisation est un environnement de prestation de services axé sur le service à la clientèle, aussi des heures de travail variables peuvent être nécessaires pour satisfaire aux échéances.

• Demonstrates exceptional interpersonal, assessment, and problem-solving skill.

• University degree in a related field. Extra courses in areas like health, rehabilitation, disability law, mediation, HR, or psychology are a considered an asset.

• Bilingual in French and English

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
40,300 CAD
Maximum :
64,000 CAD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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