Creative Support Manager

al efficiencies to enhance end-to-end delivery for Alight clients.

Responsibilities

Team Management

• Build and manage creative delivery team of graphic designers and content developers who support specific communication solutions included with specific Alight products

• Serve as the spokesperson for team and liaison to creative and product teams based in the United States, helping to ensure that the local team feels engaged and supported

• Partner/advise business and delivery stakeholders on developing new or adapting existing communication delivery processes, tools and standards (from intake through close-out of projects) to ensure efficient and accurate delivery

• Serve as the liaison between communication product managers and the creative delivery team for the intake, management and delivery of work

• Facilitates and contributes to governance, planning and status meetings with U.S.-based communication stakeholders

• Create, implement and uphold defined processes, tools and standards to enable and support the team's day-to-day delivery responsibilities

• Improves team performance by building team cohesiveness, leading, mentoring, training, and motivating in order to facilitate cooperation, ensure project efficiency, and boost morale

• Celebrates achievements/results with team

Project Management

Scoping and Requirements

• On behalf of the team, manage intake of new work assignments through validating scope, timing, budget and delivery model with appropriate contacts and ensuring this is well documented.

• Identifies key stakeholders and sets expectations for the project in accordance with the project plan

• Manages/records detailed project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming) and the project charter

• Identify and staff internal/external project resources

• Prepares for and leads project kickoff meeting(s) and ongoing status meetings

Governance

• Prepares for and leads project planning meetings

• Develops project or work stream schedule and risk management plan

• Apply project management and workflow tools (e.g., Jira, Smartsheet) to track and measure ongoing delivery and progress.

• Raises appropriate risks and is part of solutioning with other stakeholders

• Implements approved actions and workarounds required to mitigate risk events and minimize their impact on the project

• Completes project and process evaluation, scorecard review, internal/external debrief meetings, and documentation, and provides input to development of ongoing refresh schedule

• Provides any appropriate project transitions

• Provides input for and direction on process improvements/lessons learned and ensures appropriate revisions are made to project documentation and templates

Delivery and Workflow Management

• Ensure communication deliverables are timely and follow Alight's quality standards through the use of best practice tools, processes and standards

• Ensures that all documents are accurate and posted appropriately from the beginning to the end of a project or initiative

• Print Communication

• Develops/reviews assembly procedures, recommends delivery methods, advises project teams regarding print, assembly, and/or postage alternatives, including identification of lower-cost solutions when required

• Executes assembly procedures, monitors shipping or mailing to ensure/confirm delivery, manages print projects, including proof review/approval, and attends press checks for a wide range of print work

• Manages production quality for all media to ensure accuracy and that established expectations are met

• Digital/Personalization

• Ensures completion of requirements for configuration, internal testing, and client/external testing

• Experienced with software methodology development processes

Financial Management

• When outside supplier support (e.g., print or other communication vendor) is involved, work with internal and external stakeholders to gather project estimates

• Understands and verifies the financial scope of the project and provides support and financial data to stakeholders

• Applies financial acumen by using the appropriate financial tools to ensure billing accuracy and integrity

• Establishes, communicates, and utilizes appropriate project billing codes

• Works with Buy Team and follows their process to obtain quotes and select outside vendors, and completes requisition and change order requests

• Works with the Buy Team to complete the Consolidated Buy Process and is responsible for ensuring requisition and change order requests are completed

• Aids in the development of project budgets

• Manages project budgets

• Manages project scope changes using approved methods; escalates and facilitates scope change conversations with client leads/sales team/account executives and works with them to address scope changes with clients

• Tracks outside supplier expenses and scope changes; reviews outside supplier draft invoices in a timely manner; ensures billing accuracy; provides outside supplier expense summary reports to appropriate team members at the end of each project

• Meets revenue utilization target and recoverability/profitability goals while delegating work to others as appropriate

• Champions Alight's Engagement Services Project Management methodology to create efficiencies and continuously improve standards that drive higher margins/recoverability/profitability

• Support growth of work with existing clients by listening, identifying possible future needs, and pursuing new or expanded work with them. Shares information with the project lead but also takes a larger role in defining and developing the offer

Skills

Project Management

• Leverages project roles, responsibilities, methodology, tools, and best practices

• Able to work under tight deadlines managing multiple priorities without jeopardizing quality

• Able to anticipate and solve complex problems, engaging others when necessary

• Effectively communicates with varying levels of management and direct client contacts

• Builds mutual trust and encourages respect and cooperation among team members

• Contributes to building a Culture of Excellence to help accelerate growth, enhance individual and team effectiveness, drive quality, and reduce costs

• Demonstrates proficiency and educates others on Project Management process and tools

• Skilled in partnering with business leadership in the development and achievement of strategies to solve the client need, leveraging multiple tools including technology

• Supports best practices and standard processes for projects across all clients

• Knowledgeable about data analysis and trend analysis

Consulting

• Has a basic understanding of client goals and objectives, and anticipates and consults to best practice

• Effectively consults on projects with clients and other stakeholders

• Adapts communication style and approach to partner with various stakeholders

• Asks appropriate questions to guide clients/client leads on how to meet goals/objectives for complex projects

• Demonstrates knowledge of employee benefits and human resources (HR) programs

• Applies content knowledge in various subject matters

• Confidently presents creative options to clients/client leads; demonstrates strong presentation skill level in client- and stakeholder-facing situations

• Shares point of view or recommendations based on expertise, best practices, and experience

Education and Requirements

• Bachelor's degree is a Must Have and Masters would be a Good to Have

• Knowledge and understanding of PMI Project Management process and tools (Jira, Smartsheet and experience In other workflow management tools are a plus)

• PMP Certification a plus but not required

• 5+ years of project management work experience in directing multimedia communication, marketing and/or creative work streams

• Direct benefits and human resources communications experience

• 10+ years of professional work experience with Team Management Experience

Work Policy

• Working in UK Shift from 12PM to 9PM

• Hybrid Work Model Offered (3 Days/Week From Office)

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.