Customer Care Delivery Specialist in HR Services with English and Hungarian

riate. • Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery. • Identifies and researches issues with guidance and formulates resolutions/recommendations by analyzing trends and applying/following SOPs and best practices. • Helps identify and implement ideas for improving processes. • Identifies potential service delivery issues and provides input towards process improvement. • Helps to develop training material and documentation for self and other colleagues. • Works with team members to communicate with client and/or other client team members on issues. • Conducts/supports acceptance testing of designated areas with limited scope. Role Complexity • Works on assignments where established practices, procedures and precedents guide the work. • Able to follow procedures and investigate issues in order to solve problems. • May work on project tasks usually limited in scope and complexity • May conduct testing on designated testing scripts and limited in scope. Discretion • Decisions are based on acquired skills and knowledge as opposed to applying discretion and judgment. Interaction • May have minimal interaction with internal and external clients to identify, research and resolve problems. Supervision/Leadership • Receives general instructions and follows defined procedures. • Manages daily work within established guidelines and receives instructions on newly introduced assignments. Competencies, Knowledge & Experience • Possesses analytical, technical and problem-solving skills and abilities. Role-specific Technical Skills and Knowledge • Strong problem solving and analytical skills. • Awareness in Microsoft Excel and Word. • Basic understanding of internal and external controls. • Ability to navigate and learn multiple systems Education & Certification • High school graduation (Matura) required Work Experience • Good verbal and written communication skills. • Strong organization skills with the ability to transition between tasks and plan my own work. • Experience working in a team-orientated, collaborative environment. Other Additional Expectations • Builds relationships internally and externally.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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