Operations Manager - ONSITE

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Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The CSS Operations Manager role in Toronto will report to a Senior CSS Operations Manager in Alight's Libertyville, IL location - USA. This role requires on-site presence, and will include, but is not limited to:

• Managing a team of skilled machine operators and processors.

• Inventory control

• Process control and documentation

• Direct training of operators and potential trainers

• Supplier relations

• Internal and external SLA delivery

• Process issue tracking and resolution

• Attendance and HR policy management

• Working and performing duties for client deliverables up to 50% of the time.

Key Responsibilities

Detailed responsibilities will include, but aren't limited to:

• Working with upstream CSS leadership to establish and manage CSS operations.

• Recruiting - partnering with Alight HR and CSS leadership.

• Equipment Installs, stabilization and maximum utilization.

• Warehousing optimization

• Management of data imaging services

• Management of mailing and postal services

• Ensuring team compliance with Standard Operating Procedures (SOPs)

• Adherence to and coaching on best practices.

• Performance management

• People - performance and development

• Operations - Quality and On-time Delivery, SLA compliance

• Adjusts department plans/priorities to ensure all client deliverables are met.

• Issue resolution: Root Cause Analysis and Corrective Actions

• Issue-tracking and control

• KPIs/Metrics application and reporting

• Daily performance reporting

• Partnering with US based operations as needed to develop and manage production schedules.

• Process Improvement - Create and implement process improvement initiatives, both as projects and as ongoing daily best practices

Knowledge, Skills, Abilities, and Experience

• Bachelor's degree in operations, supply chain, logistics, or related business field a plus

Skills

• Strong written and verbal communication skills

• Active listening and effective interpersonal skills

• Working knowledge and experience with Canadian postal requirements a plus.

• Strong organization skills with the ability to multi-task, prioritize work, and drive results.

• Researching, identifying, and documenting process improvement opportunities and issue resolution.

• Demonstrated project management skills.

• Proficient in Microsoft applications (Excel, Word, PowerPoint, Project)

• Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations.

• Demonstrated problem solving ability.

• Strong process management skills

• Developed analytical skills - ability to interpret and use data for production control and process improvements

Work Experience

• Experience directly managing diverse teams in an operations environment.

• Experience working in and managing in team-oriented, collaborative environment.

• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Work Environment

• Operations environment with cross-training requirement/expectation

• Work on-site full-time

• Flexibility in work hours to meet client requirements

• 1-2 week to US for initial training

• Operations floor presence

• Occasional production activity to support collaboration, teamwork, and understanding of the equipment and processes.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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