Payroll Operations Manager

industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Payroll business group within Alight Solutions

Your Impact as a Payroll Operations Manager

Job Responsibilities:

Service Delivery:

• Manage a group of Payroll Team managers to achieve all the goals set up for the payroll operation teams.

• Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process.

• Manage the team's workload by ensuring that there is an effective process for allocating tasks or cases.

• Make sure there is a process in place to manage fluctuations in volumes, and ensure that the team's capacity to deliver is maintained throughout the year.

• Use active & visual management to make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work.

• Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities.

• Measure the level of internal and/or external client satisfaction, taking corrective action where necessary.

• Analyze metrics and reports that describe the productivity and quality of the team's work.

• Ensure that processes are documented and that knowledge is captured, documented and shared within the team.

• Put a system in place to train new hires / less experienced team members in the team's processes and tools.

• Provide support for the team members in communicating issues to other teams and ensuring timely resolution.

• Respond to and remove any issues that negatively impact the team's ability to work efficiently, e.g. IT issues, communication breakdowns.

• Ensure that the team is aware of and can respond to risks that may impact service delivery or client satisfaction.

• Ensure that team members record their working time accurately.

• Monitor payroll processes to ensure all required tasks are executed timely and accurately.

• Making payroll impact decision to resolve any urgent and critical issues.

• Taking ownership of domain related client visit (from a process perspective), maintaining good working relationship with client/3rd parties and other stakeholders.

Change Management

• Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.

• Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery.

• Develop a culture of continuous improvement within the team.

• Ensure that processes and systems are updated in line with any statutory or legislative changes.

• Cooperate fully with auditors, both internal and external, and make sure that any resulting recommendations are implemented.

• Co-ordinate any projects that impacts your team, ensuring that the project delivers the required result.

• If required, manage the transition of work to or from your team.

People Management:

• Initiate and participate in recruitment processes to fill any team vacancies.

• Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team.

• Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations.

• Hold static 1:1s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague's efforts.

• Evaluate and rate colleagues' performance in the middle and at the end of each year, ensuring they receive accurate written feedback.

• Use the COMPs tool to make recommendations for colleagues' bonuses and salary in line with their performance rating.

• Make use of a skills/capability matrix or development map to assess a colleague's current skill level. Assign the colleague to work shadowing, self-study or training to resolve any skill gaps.

• Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan.

• Maintain the 'talent status' of colleagues, making sure your manager is aware of key talents within your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan.

• To prepare, regularly review and update succession plans for the team.

• Manage absences in the team in accordance with work volume and HR policy.

• Promote a pro-active and responsible culture within the team based on professional standards of behavior.

• Take action to integrate the team and make sure that any internal conflicts are resolved.

• Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team.

• Monitor the level of engagement within your team and take action to increase it.

• Recognize colleagues for their contributions and accomplishments

You Bring Knowledge and Expertise

Required Experience:

• Fluent English - C1 Level at least.

• Some experience in people management.

• Experience in managing payroll outsourcing operations projects/teams.

• Experience in working on the cross domain projects desired.

• Good MS Excel skills.

• Strong analytical and problem solving skills.

• High level of attention to detail is required.

• Self-motivation, ability to prioritize tasks and work to meet tight deadlines.

• Teamwork skills.

• Spotless record and strong ethos.

• Ability to make decisions under pressure of time to meet tight deadlines.

• Ability to take ownership of highly complex tasks and projects.

Education:

• High School diploma required

We Offer:

• Permanent contract and comprehensive rewards package

• Continuous education and training

• Tremendous potential with a growing worldwide organisation

• Private medical care (Lux Med)

• Life insurance

• Benefit platform (MultiSport card, cinema tickets, vouchers, and many more)

• Great work atmosphere; we value positive and productive work environment, open and honest communication, and are committed to excellence.

• Opportunities to engage in many events, activities and charity initiatives

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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