Senior Engineer - Prod Support

in a production environment.

• Performance Optimization: Analyzing and improving the performance of .NET applications, including database queries and code efficiency.

• Application Management: Managing the lifecycle of .NET applications, including deployment, updates, and upgrades.

• Documentation: Creating and maintaining documentation for .NET applications and related processes.

• Collaboration: Working effectively with other developers, testers, and stakeholders to resolve issues and improve applications.

• Communication: Effectively communicating technical issues and solutions to both technical and non-technical audiences.

• Provide application support and guidance for proprietary Leave of Absence Management software products while adhering to Alight's established SLAs.

• Troubleshoot incoming Incidents for Alight customer-facing applications/products as well as internal systems; if needed, convert Incidents into internal defect tracking system and route to appropriate individuals/groups for resolution.

• Update tickets weekly with status or upon request.

• Work with Development teams to provide information on defects and workflow for issues reported.

• Utilize monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.

• Work closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.

• Provide feedback to ensure Incident and Problem Management is a mechanism that feeds continuous improvement.

• Working with stakeholders and fix agents via a variety of contact methods, including instant messaging, group chat applications, and email.

• Assist with daily, weekly, and monthly reporting as required.

• Regularly review department metrics to identify trends in application defects and escalate appropriately.

• On-call support rotation required.

Required Skills and Qualifications:

• Strong knowledge of .NET technologies: such as Net core, C#, ASP.NET

• Experience with database technologies: such as SQL Server, Oracle, or MySQL.

• Experience with application performance monitoring tools: such as AppDynamics, New Relic, Elasticsearch .

• Experience working with AWS Cloud, Ansible, Git Hub

• Strong problem-solving and debugging skills: the ability to identify and resolve complex technical issues.

• Experience with Agile methodologies and DevOps practices: such as CI/CD pipelines.

• Excellent communication and collaboration skills: the ability to work effectively with diverse teams

• Exceptional customer service, interpersonal and communication skills (verbal and written), to positively influence other team members and partners. Ability to clearly and concisely communicate across technical and non-technical audiences.

• Strong technical/analytical skills with keen attention to detail.

• Ability to work under pressure, balancing multiple tasks and priorities while maintaining composure and resiliency to remain focused.

• Ability to participate in a weekly on-call rotation which includes nights, weekends, and holidays.

• Excellent track record of structured, logical, and methodical approach to problem solving, data gathering, analysis, and reporting.

• Proficiency with SQL Server including writing ad-hoc queries required.

• Application Support experience required.

• AWS or other Cloud provider experience required.

• Experience in Disability Case Management and/or Leave Management (FMLA) preferred but not required.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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