ServiceNow ITOM Senior Engineer

eeds and enhancements to successfully deliver ongoing capabilities.

• Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment.

• Develops and implements new ServiceNow ITOM features and modules for Service Mapping, Discovery, CMDB, Software Asset Management, and Hardware Asset Management.

• Provide ongoing ServiceNow technical support for following ServiceNow Products: Service Mapping, CMDB, Discovery, Software Asset Management, and Hardware Asset Management.

• Supports and maintains ServiceNow ITOM technical server environments (e.g. ServiceNow mid servers), including oversight of ongoing development activities and system administration.

• Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management.

• Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM initiatives.

• Maintain and ensure the ServiceNow configuration management database (CMDB) to ensure is accurate and up to date.

• Provide technical support for ITOM integrations with other tools via Service Graph connectors or other ServiceNow methods.

• Coordinate and support all ServiceNow Discovery, CMDB, Software Asset Management, and Hardware Asset Management plugin and release upgrades.

• Advising and researching on new ITOM tools and features.

• Resolution of incidents and implementation of changes tasks associated with ITOM.

• Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.

• Escalate and manage support cases to resolve technical or functional issues with ServiceNow vendor.

A successful candidate will provide the following professional background:

• Minimum 5 years of experience in developing, administrating, and supporting ServiceNow.

• Extensive and proven experience with supporting, developing, and implementing ITOM modules (Discovery, Service Mapping), Software Asset Management, Hardware Asset Management, and configuration management database (CMDB) in an enterprise production environment.

• ServiceNow Certifications in CMDB, Discovery, Software Asset Management, Hardware Asset Management, and ServiceNow Administration.

• Experience supporting mid servers running on Microsoft Windows Servers.

• Knowledge of Amazon Web Services (AWS) services and integration with ITOM is a plus.

• Knowledge of scripting languages, including PowerShell or Bash.

• Teamwork ability. Must be good team player.

• Strong Organizational skills and excellent work ethics.

• Excellent communicator and able to collaborate with teams in various locations.

• Excellent knowledge of English Language (Verbal and Written).

• Excellent follow up skills, self-directed, and proactive.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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