ServiceNow Senior Systems Engineer - Administrator and Developer

tifies , and resolves defects and code quality issues in a timely manner .

• Platform Configuration: Configure and customize the ServiceNow platform to meet organizational needs, including creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements.

• Reporting and Analytics: Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage. Monitor key performance indicators (KPIs) to identify areas for improvement.

• Integration Management: Integrate ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.

• System Upgrades and Patches: Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes.

• Security and Compliance: Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations and standards.

• Documentation and Training: Create and update documentation for system processes, configurations, and troubleshooting procedures. Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively.

• Problem Resolution: Investigate and resolve issues and incidents related to the ServiceNow platform, including troubleshooting technical problems, identifying root causes, and implementing solutions.

• Continuous Improvement: Proactively identify opportunities for process improvements and optimizations within the ServiceNow environment and work with internal customers to explore them.

• Vendor Management: Interact with the ServiceNow vendor for support .

• Technical Support: Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience.

• Workflow Automation: Develop and maintain workflow automation, service catalog items, and integrations with other enterprise applications. Be familiar with using Flows and Integration Hub.

• Data Analysis: Utilize data analysis and reporting to provide insights and drive platform improvements.

Professional Qualifications :

• Acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent.

• A minimum of 5 + years' experience in administrating , managing , and developing on ServiceNow platform .

• ServiceNow Administrator Certification (CSA) is required .

• Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules.

• A keen interest in acquiring new skills.

• Experience as a developer is a must .

• Exceptional problem-solving abilities and meticulous attention to detail.

• Strong communication skills with a collaborative approach to working effectively in a remote team setting.

• Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting.

• Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.).

• Strong analytical, problem-solving, and communication skills.

• Ability to work in an Agile environment and manage multiple priorities effectively.

Preferred Skills

• ServiceNow Certified Application Developer

• IT Service Management Certification (CIS for ITSM)

• Programming experience in JavaScript, Java, or AngularJS

• ServiceNow Certified Implementation Specialist or similar certificatio n

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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