ServiceNow Senior Systems Engineer - Software Asset Management (SAM)

Alight Solutions

3.8

(36)

Multiple Locations (Remote)

Why you should apply for a job to Alight Solutions:

4.2/5 in supportive management

78% say women are treated fairly and equally to men

75% would recommend this company to other women

72% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

All Alight full-time colleagues receive health benefits beginning on their first day of employment, paid time off and 401k corporate match

Alight achieved a score of 100 in the Human Right’s Campaign’s 2021 Corporate Equality Index

Our Global Colleague Led Communities are an integral component of Alight's commitment to drive change in diversity and inclusion

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Position summary

ciliation, and reporting using ServiceNow.

Troubleshoot and resolve software asset management issues and incidents.
Provide technical support and guidance to end users and other IT teams on software asset management best practices and standards.
Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to successfully deliver ongoing Software Asset Management capabilities.
Lead sessions to gather, define, and document business and technical requirements for ServiceNow Software Asset Management product.
Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
Implement new ServiceNow features, software models, publishers, configurations, SAAS integrations, and policies to support Software Asset Management.
Migrate c ode and configurations across ServiceNow development and production environments, including planning, testing, and change management.
Create technical requirements, design, and playbook documentation to support ServiceNow Software Asset Management initiatives and team members.
Advise and research new Software Asset Management tools and features.
Interact with ServiceNow vendor for technical support related issues.

Qualifications:

5 + years developing on the ServiceNow platform.
2+ years of ServiceNow Software Asset Management (SAM) administration, support, development, and implementation experience.
Proven experience as a ServiceNow Developer with a focus on Software Asset Management.
Familiarity with software asset management processes, tools, and frameworks.
1+ years of experience scripting in ServiceNow-supported languages.
Knowledge of software licensing models, agreements, and compliance requirements.
Strong analytical, problem-solving, and communication skills.
Ability to work with teams in various geographical locations and interact with various stakeholders.
Experience with integrating ServiceNow with other systems using APIs and web services.
Ability to work independently and collaboratively in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
ServiceNow certifications (e.g., Certified Implementation Specialist - SAM) are a plus.
Excellent follow-up skills, self-directed, and proactive.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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