Sr Director

ensure delivery excellence

• Cultivate and strengthen client relationships by proactively offering insights and solutions aligned with each client's needs

• Coach and mentor team members within HW to foster development and high performance

• Identify potential risks in HW delivery and implement mitigation strategies

• Consistently achieve or surpass goals related to profitability, operational effectiveness, compliance, and client satisfaction

• Engage in sales activities, including presenting to prospective clients and supporting new business efforts

• Maintain accuracy in financial forecasting and support fiscal accountability

• Oversee client contracts to protect margins, ensure SLA compliance, and manage E&O matters

• Act as a subject matter expert for the rollout of new products and services

Knowledge and Expertise

• Drives positive transformation both within the organization and with clients

• Communicates complex concepts clearly, translating strategic direction into actionable team goals and deliverables

• Brings creativity and innovation to problem solving

• Promotes collaboration across teams to achieve business results

• Models servant leadership and champions the client-centric culture that distinguishes Alight

• Demonstrates excellent organizational skills, providing clear direction and supporting the implementation of innovative solutions

• Leads teams through change, inspiring alignment, and cooperation

• Builds trust and respect among team members to strengthen collaboration

Education

• Master's degree (business-related field preferred)

• 20+ years of Health & Welfare experience, with broad exposure to diverse client environments

This is a Work from Office Role where the individual is expected to be in office all 5 Days working a UK Shift or a US EST Shift

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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