Associate Operations

sists answering questions in the help desk

• Meets and maintains availability standards, schedule adherence and attendance guidelines

• Updates records and note system as required

• Works on Claim Packets when phone lines low

• Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries

• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills
Business Support, Client Facing, Consumer Protection, Customer Inquiries, Inbound Calls, Problem Solving, Property Damage, Quality Control (QC), Service Delivery, Voice Communications

Shift Time
Shift C (India)

Recruiter Info
Shital Holambe [C]

[email protected]

About Allstate

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here .