Claims Reporting Representative - Integon

ients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits

Full paid during training
Nine days of Paid Time Off (PTO) in addition to regular vacations
Fully reported wages to IMSS and Infonavit
Weekly food vouchers of $316 MXN
Weekly Payment
Life and burial insurance
Internet and electricity bonus
Special discounts at establishments
Employee Referral Program
Monthly activities and celebrations

Job Description

This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

REMOTE POSITION ONLY FOR MEXICO

Key Responsibilities:

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim

• Provides an overview of the basic claims process and information of a general nature to customers.

• Receives, screens, and routes incoming telephone calls and other electronic correspondence.

• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation

• Assist customers with scheduling auto and/or property inspections, and a rental car as needed

• Remain empathetic, and engaged during customer interactions.

• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

Preferred Qualifications:

Education and Experience

• High School Diploma/ GED or equivalent experience

• Call Center experience (Preferred)

• Insurance industry knowledge (Preferred)

Functional Skills

• Ability to empathize with the customer.

• Performs routine tasks of basic complexity under general supervision.

• Computer Skills

• Good organization skills with timely follow-up skills

• Good oral and written communication skills

• Fully Bilingual (English/Spanish)

• REMOTE POSITION ONLY FOR MEXICO

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

REMOTE POSITION ONLY FOR MEXICO

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

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