Claims Service Leader - Complex/Severe Represented Bodily Injury Team - CA (Remote)

e customer retention. The individual provides mentoring and coaching to the team.

***This position will oversee a team of adjusters working on Complex/Severe attorney represented and litigation casualty claims for the state of California, and is open to candidates in the Pacific, Mountain, and Central time zones only. Candidates must be willing to work Pacific time zone hours. ***

Key Responsibilities

• Ensures adherence to empathetic and responsive customer service in all transactions

• Manages processes to ensure delivery of compassionate service that is fast, fair and easy

• Proactively identifies and manages risk while eliminating barriers to help achieve business results

• Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision

• Develops, maintains and analyzes operational and statistical data used by market claim office (MCO) and CSA staff

• Eliminates barriers to achieving business results

• Manages and resolves escalated customer communications, concerns, conflicts or issues

• Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs

• Consistently meets band level behaviors, production, quality and/or customer service goals

• Effectively coaches and provides development/career guidance for direct reports

Experience

• 5 or more years of casualty experience required

• Experience with California casualty claims preferred

• Experience with complex/severe California casualty claims highly preferred

Supervisory Responsibilities

• This job has supervisory duties.

#LI-KS1

Skills
Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction

Compensation
Compensation offered for this role is $76,200.00 - 134,550.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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