Customer Service Experience Representative - Integon

ients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training

• Nine days of Paid Time Off (PTO) in addition to regular vacations

• Fully reported wages to IMSS and Infonavit

• Weekly food vouchers of $3 16 MXN

• Weekly Payment

• Life and burial insurance

• Parking On-site

• Wellness Center On-site

• Exclusive coffee shop on-site

• Special discounts at establishments

• Employee Referral Program

• Monthly activities and celebrations

About the role

This role involves managing moderate to complex inquiries and handling various protection plan questions from internal customers . It addresses service concerns efficiently and professionally, ensuring accuracy while documenting customer requests and providing a great customer experience.

Key Responsibilities:

• Inputs and tracks information into the appropriate databases provided.

• Remain current on new marketing campaigns in order to respond appropriately to marketing-related inquiries using all available resource tool s provided.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates as warranted .

• Working knowledge of protection plans policies and related processes and procedures.

Education and Experience

• Call Center experience (Preferred)

• Insurance industry knowledge (Preferred)

Minimum Skills and Competencies:

The following skills and abilities are required . Adjustments can be made for individuals with disabilities.

• Fully Bilingual (English/Spanish)

• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.

• Able to multitask and manage multiple systems daily.

Desired Skills:

• Previous experience in insurance customer service.

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Two days off weekly

Star t date: Thursday July 3rd 2025

Last day to apply: Friday June 20th 2025

Apply today and be part of our team!

At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

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