Loss Drafts Inbound Call Center Associate - National General

calls, process complaints, and handle disbursement of claim funds.

Key Responsibilities

• Handle Inbound Calls: Receive 30-50 calls daily from customers regarding property loss payments, which are issued after insurance claims are approved.

• Assist with Claims Process: Help customers with check endorsements, property inspections, and special requests related to their insurance payouts.

• Track and Monitor Claims: Ensure that insurance claims are properly processed and that repairs are completed on damaged properties.

• Provide Empathetic Support: Calls often involve sensitive situations (e.g., damage from natural disasters or infrastructure failures), requiring a compassionate and professional approach.

• Document Interactions: Accurately input call details and actions into tracking systems.

*All applicants must live within 50 miles of our Scottsdale, AZ or Dallas, TX offices.

Education

• High School Diploma or GED

Experience

• 2 years experience

Supervisory Responsibilities

• This job does not have supervisory duties.

Compensation

Compensation for this role is $19.00 an hour.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.