Manager Auto Claims Estimate & Repair

tives. As well as efficiency & effectiveness and employee engagement.

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits to Joining Allstate:

• Flexible Work Arrangements

• Employee discounts (15% on auto and property insurance, plus many other products and services)

• Good Office program (receive up to $400 back after purchasing office equipment)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer matched contributions

• Annual Wellness allowance to support employees with improving health and wellbeing

• Personal reflection day

• Tuition Reimbursement

• Working within the community and giving back!

Role Designation: Hybrid

Accountabilities:

• Provides operational leadership and direction to a capable team of auto Claims Estimate and Repair Advisors and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements

• Provide technical leadership and direction to the Claims Estimate and Repair Advisors; ensuring they are maintaining secure financial controls over auto estimates, and where appropriate, aligning to our contracts & agreements.

• Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution. The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating in performance reviews.

• Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.

• Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunities

• Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategy

• Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies

• Collaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectives

• Understand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for team

• Ensure performance and development plans are in place for all direct report employees

• Provide ongoing direction to the team to achieve targets

• Participate in Talent Pool Assessments

Qualifications:

• Required: Minimum 5-7 years of Auto Estimating experience

• Required: Minimum 5 years of people management experience in the Auto body shop field and/or Claims environment, ICAR certified

• Required: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues

• Required: Advanced MS Office knowledge, especially in Excel and Tableau

• Required: Advance understanding of various auto estimating software tools; including Mitchell.

• Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts

• Required: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management

• Asset: Enrolled in, or completion of, CIP designation

• Asset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCenter.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®