Outbound Campaign Consultant

.

Maintenance of Predictive Dialer Programs/Initiatives

• Manage day to day activities associated with current campaigns

• Perform critical and routine tasks as needed in support of campaign or technology strategies

• Analyze and adjust dialing processes based on campaign outcomes

• Maximize dialer efficiency while adhering to local, state and federal regulations

• Monitor intra-day dialer performance and partner with program managers to modify strategies in support of campaign KPI's

• Create and maintain process documentation for the dialer campaigns

Connect Areas of Responsibility (AORs) through Predictive Dialer Initiatives

• Develop outbound dialer functionality required to meet business objectives, working with the Dialer application product to adopt and implement on behalf of Direct Sales

• Partner with Technology Support to report incidents, schedule product releases and platform enhancements, and ensure technology availability to perform business functions

• Partner with Allstate business units to design, build and implement complex integrations and processes with other Allstate technology using business facing tools

Drive Improvement and Innovation in Predictive Dialer Function and Effectiveness

• Design and improve processes through predictive dialer infrastructure

• Make recommendations for process changes based on information gathered through various sources (Data analysis, focus groups, peer review, system enhancements, etc.)

• Create and optimize dialing strategies to maximize time on the phone and contact rates

• Partner with Technology Support to monitor daily, weekly, and monthly scripts run to optimize table performance, build calling lists, report generation, file integrations, etc.

• Manage compliance for dialer processes with regard to legal regulations such as TCPA and DNC

Knowledge/Skills/Abilities/Experience

• Bachelor's degree in Computer Science, Data Science, MIS, or related area preferred, or equivalent work experience

• 3+ years of experience working with Noble Systems/Alvaria technology to build and manage campaigns in a contact center environment preferred

• Proficient in Microsoft Office suite including Access, Excel, and PowerPoint

• Knowledge of data management and data visualization software (Business Objects, Tableau)

• Strong communication skills with the ability to understand and explain complex technical ideas

• Demonstrated knowledge of call center operations, business capabilities, outbound dialer strategies, etc.

• Strong time management skills including ability to prioritize, organize, and handle multiple projects while working independently

• Ability to think conceptually, analytically and creatively

• Ability to analyze, develop, and implement business processes

• Demonstrated problem solving skills

• Self-motivated and capable of working cross-functionally within a dynamic, fast paced team across multiple centers/locations

Skills
Analytical Thinking, Planning Ability, Project Management, Relationship Building, Strategic Collaboration

Compensation
Compensation offered for this role is $62,800.00 - 114,175.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click ' here ' for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click ' here ' for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the 'EEO is the Law' poster click ' here '. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click ' here '. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.