Regional Service Agent

• Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations

• Inputs and tracks into the appropriate databases

• Collaborates with other areas to identify, analyze, and improve processes

• Engages, inspires, educates and mentors, new hires and incumbents

• Assists in identifying process improvement opportunities

• May act as a liaison to other departments where follow-up will be required to meet customers needs

• Project Management: To initiate, execute, communicate and document projects as needed

• Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®