Regional Service Agent

ence in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit https://www.allstate.ca. For safety tips and advice, visit https://www.goodhandsadvice.ca. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: In office

Benefits to joining Allstate
*Employee discounts (15% on auto and property insurance, plus many other products and services)
*Student Loan Payment Matching Program for Government Student loans
*Comprehensive Retirement Savings Program with employer matched contributions
*Annual Wellness allowance to support employees with improving health and wellbeing
*Personal reflection day
*Tuition Reimbursement
*Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agents! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Regional Service Agent takes the 'You're in Good Hands' philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm).

Accountabilities:
*Respond to customer inquiries about their policy in a professional manner.
*Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
*Provide personalized service while being a Trusted Advisor with respect to insurance.
*Promote Allstate features and benefits as part of ongoing portfolio reviews.
*Manage policy renewal process and client inquiries to make changes to their policies.
*Reply to on-line requests as required
*Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
*Meet and exceed key performance and attendance metrics.

Qualifications:
*Post-secondary education or equivalent work experience
*Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
*Greater than 1 year customer service experience
*Proficient computer skills in MS Office applications.

• You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications:
*Call center, face to face customer service experience and insurance experience is preferred.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
While we appreciate all applications, only those elected for an interview will be contacted.

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Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.