Senior Claims Quality Advisor Accident Benefits

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its 'You're in Good Hands®' promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit https://www.allstate.ca. For safety tips and advice, visit https://www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

The Claims Shared Services Department is hiring, and we are actively looking for a Senior Claims Quality Advisor - Accident Benefits to join our team!

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its 'You're in Good Hands®' promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit https://www.allstate.ca. For safety tips and advice, visit https://www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Accountabilities:

• Ensure the execution of required employee file reviews, call reviews, and targeted reviews to assess and support business projects/initiatives

• Ensure understanding of, and compliance to, file and customer service standards

• Ensure compliance with ACG internal Best Practices/Standard Processes, regulatory, legal, and ethical policies and requirements.

• Review and analyze data to identify gaps, provide insights and recommendations for improvements

• Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting

• Participate in calibration sessions

• Provide review feedback to Claim Managers and Claim Advisors to achieve individual and team quality performance targets

• Effectively communicate with Claim Managers and key stakeholders to discuss results, trends, and updates, etc.

Qualifications:

• 5+ years Accident Benefits CCU claims experience is required, also having RSA (CAT) & ADR (dispute) experience is an asset

• Extensive claims and insurance regulation knowledge and proficiency

• An in-depth understanding and working knowledge of Claims Best Practices

• Strong influencing skills with the ability to embrace change

• Ability to collaborate and calibrate with our key stakeholders

• Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts

• Strong written and verbal communication skills with a commitment to providing outstanding customer service.

• Ability to work independently and as part of a collaborative team environment.

• Enrolled in (or willing to enroll in) or completion of CIP designation

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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