VIRTUAL CLAIM SPC DAMAGE ESTIMATOR AUTO

ss details to validate damages are loss related

• Create a loss damage estimate that accurately represents known damages

• Explain the repair estimate to the client and negotiate a settlement

• Explain the rental process

• Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction

• Provide on the job training and feedback for team members as requested by manager

• Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement

• Support effective partnerships with agents and brokers

• Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks

• Attend industry seminars relative to automotive repair

• Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors

• Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

• Minimum University degree/College diploma or equivalent work experience

• Technical Diploma or equivalent training in auto body repair

• Experience in estimating vehicles using ADP or Mitchell systems

• Minimum 1-3 years auto damage estimating experience

• Must be I-CAR Platinum or currently working on attaining this designation

• Enrolled in, or completion of, CIP designation

• Strong customer service skills

• Excellent organizational skills

• Excellent negotiating skills

• Excellent written and verbal communication skills

• Knowledge of Assistplus, the auto policy and auto repair procedures

• Proficient keyboard skills and computer literacy

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Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®