Customer Success Manager - Alteryx

ight time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.

Responsibilities

• Engage economic buyers and license administrators to activate production licenses through a personalized experience.

• Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, Blogs, etc.)

• Document verified outcomes with customers to help with account expansion.

• Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.

• Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.

Required Qualifications/Skills

• Core or Advanced Certified in Alteryx Designer

• Minimum 2 years' experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role

• Have a growth mindset that sees change as a positive & is comfortable with failing fast.

• Ability to learn analytics software

• Ability to manage 50+ accounts at different stages in their lifecycle.

• Comfortable exploring data to uncover new customer insights

• Leverages customer insights to create solutions to scale customer success motions

• Sharing & reporting on the impact of your customer-facing activities.

• Ability to quantify & communicate customer outcomes internally & externally.

• Fluent in Portuguese and English is a Must

• Working hours will be on Americas Time Zone (MST)

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.