Associate HR Knowledge Management

racy, completeness and relevancy

• Review and update content on a regular basis to reflect organizational and regulatory changes.

• Work with HR operations and digital teams to improve the usability and searchability of HR knowledge.

• Monitor employee feedback and usage metrics to identify gaps or areas for enhancement in knowledge content.

• Ensure consistent tone, format, and branding across all HR knowledge materials.

• Test new technical functionalities related to the knowledge management system to ensure they work as intended and provide feedback for improvements.

• Participate in knowledge audits and content lifecycle management initiatives

• Co-develop training materials for new user groups to ensure they understand how to effectively use the knowledge management system and adhere to guidelines

Qualifications:

• Strong attention to detail and accuracy and a structured approach to managing information

• 1-3 years of experience in HR, knowledge management, content development, or related field (internships may be considered).

• Excellent collaboration and written and verbal communication skills.

• Ability to follow guidelines and maintain consistency.

• Proficiency in using knowledge management systems and tools, preferably ServiceNow

• Ability to test and evaluate new technical functionalities.

• Ability to collaborate cross-functionally and manage multiple priorities.

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