Associate HR Operations

our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions.

• Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system.

• Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR.

• Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies.

• Develop and maintain the knowledge database in close collaboration with the knowledge management team.

• Identify improvements and optimizations in Tier 0 knowledge articles.

• Be able to troubleshoot in more complex system inquiries and identify solutions.

• Support managers and HR on workday transactions, data audits and UAT support.

• Maintaining data confidentiality and governance.

• Create and run reports in Workday and Servicenow

• Suggest improvements on policies and procedures between service centre sites and HR teams

• Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.

• Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams.

Skills And Experience:

• 4 to 6 years experience in Tier 1 HR operations, case management and Workday data administration.

• Strong English verbal and written communication skills that are clear and concise

• Keen attention to detail and ability to accurately process transactions and data.

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