Cloud Ops Engineer

andidate will work on operational excellence through automation, incident response, and proactive performance tuning, while also reducing infrastructure costs. You will work closely with cross-functional teams to establish best practices for service availability, efficiency, and cost control.

Roles & Responsibilities:

• System Reliability, Performance Optimization & Cost Reduction: Ensure the reliability, scalability, and performance of Amgen's infrastructure, platforms, and applications. Proactively identify and resolve performance bottlenecks and implement long-term fixes. Continuously evaluate system design and usage to identify opportunities for cost optimization, ensuring infrastructure efficiency without compromising reliability.

• Automation & Infrastructure as Code (IaC): Drive the adoption of automation and Infrastructure as Code (IaC) across the organization to streamline operations, minimize manual interventions, and enhance scalability. Implement tools and frameworks (such as Terraform, Ansible, or Kubernetes) that increase efficiency and reduce infrastructure costs through optimized resource utilization.

• Standardization of Processes & Tools: Establish standardized operational processes, tools, and frameworks across Amgen's technology stack to ensure consistency, maintainability, and best-in-class reliability practices. Champion the use of industry standards to optimize performance and increase operational efficiency.

• Monitoring, Incident Management & Continuous Improvement: Implement and maintain comprehensive monitoring, alerting, and logging systems to detect issues early and ensure rapid incident response. Lead the incident management process to minimize downtime, conduct root cause analysis, and implement preventive measures to avoid future occurrences. Foster a culture of continuous improvement by leveraging data from incidents and performance monitoring.

• Collaboration & Cross-Functional Leadership: Partner with software engineering, and IT teams to integrate reliability, performance optimization, and cost-saving strategies throughout the development lifecycle. Act as a SME for SRE principles and advocate for best practices for assigned Projects.

• Capacity Planning & Disaster Recovery: Execute capacity planning processes to support future growth, performance, and cost management. Maintain disaster recovery strategies to ensure system reliability and minimize downtime in the event of failures.

Must-Have Skills:

• Experienced with AWS/Azure Cloud Services

• Proficient in CI/CD (Jenkins/Gitlab), Observability, IAC, Gitops etc

• Experience with containerization (Docker) and orchestration tools (Kubernetes) to optimize resource usage and improve scalability.

• Ability to learn new technologies quickly. Strong problem-solving and analytical skills. Excellent communication and teamwork skills.

Good-to-Have Skills:

• Knowledge of cloud-native technologies and strategies for cost optimization in multi-cloud environments.

• Familiarity with distributed systems, databases, and large-scale system architectures.

• Databricks Knowledge/Exposure is good to have (need to upskill if hired)

Soft Skills:

• Ability to foster a collaborative and innovative work environment.

• Strong problem-solving abilities and attention to detail.

• High degree of initiative and self-motivation.

Basic Qualifications:

• Bachelor's/Masters degree in Computer Science, Engineering, or related field.

• 5-9 years of experience in IT infrastructure, with at least 3+ years in Site Reliability Engineering or related fields.

EQUAL OPPORTUNITY STATEMENT

• Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

• We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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