Compliance Manager, WC&BE Investigations - Triage Lead (JAPAC)

eports from various sources, conducting initial fact-gathering, reviewing transactional and system data, performing triage analysis, and documenting outcomes in the WC&BE system of record.

The successful candidate will demonstrate strong analytical capability, sound judgment, and the ability to navigate the regulatory complexity and cultural diversity across JAPAC markets.

Location: Shanghai

Responsibilities

Triage & Case Intake

• Identify compliance issues from hotline reports, internal referrals, and other sources.

• Conduct fact-gathering, including stakeholder outreach, document review, and internal company system checks (e.g., C3, SAP, Concur, Salesforce).

• Analyze available information, assess urgency and risk level, and recommend case disposition.

• Present triage assessments to regional WC&BE Investigations team and legal, who make up the regional triage committee.

• Document triage decisions and rationale for decisions in our system of record with clarity and accuracy.

Regional Leadership & Stakeholder Engagement

• Assign tasks to cross-functional partners such as HR/Staff Relations, Legal, Healthcare Compliance Leads, and Audit as appropriate.

• Build strong relationships with regional partners to facilitate timely information flow and shared understanding of triage decisions.

Compliance Expertise

• Develop and maintain expert knowledge of Amgen's Healthcare Compliance Policies, Standard Operating Procedures, and relevant JAPAC laws and regulations.

• Apply compliance knowledge to assess interactions with Healthcare Organizations and Healthcare Professionals.

Data Quality, Reporting & Process Improvement

• Perform data quality checks and trend analysis, escalating concerns where appropriate.

• Support the Investigations Director with regional triage metrics and executive-level reporting.

• Identify opportunities for workflow improvements and contribute to implementation proposals.

File & Knowledge Management

• Manage investigation-related files, ensure proper documentation retention, and extract necessary supporting data from internal systems.

Basic Qualifications

• Bachelor's degree with at least 4 years of compliance experience.

Preferred Qualifications

• Experience in internal investigations, compliance monitoring, or audit, preferably within the pharmaceutical or healthcare industries.

• Strong analytical skills with the ability to assess varied, incomplete, or high-volume information.

• Excellent verbal and written communication skills, including the ability to present concise and defensible triage decisions. Fluent in English and Mandarin Chinese (other Asian language also preferred e.g. Japanese, Korean).

• Strong organizational and multi-tasking skills and ability to prioritize multiple matters with minimal supervision.

• High familiarity with technology and data with comfort using systems such as Microsoft Office, SAP, Concur, EthicsPoint, Salesforce based platforms.

• Ability to work effectively across cultures and time zones in a complex regional environment.

• Demonstrated ability to maintain confidentiality and handle sensitive matters with professionalism.

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