EOS Operational and Program Excellence Sr. Manager

with audit programs and activities, ensuring relevant data are correct and available, when necessary.

• Assists with facility operations-related data interpretation in support of investigations, preventive/corrective action development, and continuous improvement.

• Develops, monitors, and manages change, based on facility-focused KPIs.

• Drives system standardization and harmonization across sites and regions.

• Ensures systems meet cybersecurity, regulatory, and quality requirements.

• Partners with Technology teams on integrations, upgrades, and architecture-aligned solutions.

• Enables reliable data consumption for analytics, reporting, and operational decision-making.

• Balances delivery of enhancements with system stability and technical data management.

Preferred/ Good to have Qualifications

• Experience managing technical professionals, providing strategic and tactical direction, supporting staff professional development, and delivering team performance.

• Demonstrated proficiency in facility management.

• Data-driven mindset with experience using metrics, analytics, or insights to guide decisions and continuous improvement.

• Excellent organizational, communication, and stakeholder management skills, with the ability to clearly convey complex technical, system, or data-driven topics to diverse audiences.

• Demonstrated capability to support change management, user adoption, and continuous improvement initiatives.

• Strong collaboration and influencing skills, including the ability to influence outcomes without direct authority.

• Experience partnering with Technology, Operations, Quality, Compliance, and Business stakeholders in regulated environments.

• Strong expertise in data governance, analytics platforms (e.g., Power BI), and collaboration tools (e.g., Teams, SharePoint)

• Demonstrated ability to apply engineering principles to business processes, problems, and decisions.

• Proven experience managing multiple priorities, interdependencies, and competing demands while maintaining strong execution discipline.

• Demonstrated experience translating client needs into program-controlled business processes.

• Demonstrated ability to work effectively in a matrixed, cross-functional, and fast-paced global environment.

• Experience working across regions and time zones with cultural awareness and adaptability.

• Demonstrated experience leading global teams and partnering with enterprise Technology organizations.

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