Senior Manager HR Operations - Global HR Connect Lead

Amgen Inc.

3.6

(9)

Hyderabad, India

Why you should apply for a job to Amgen Inc.:

  • 67% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work models that empower staff members to work where and when they are most productive
  • Award-winning PTO plan and bi-annual company-wide shutdowns
  • With 11 Employee Resource Groups, 60 chapters & 11000 members everyone has opportunity to connect, network & foster a culture of belonging
  • #R-216364

    Position summary

    becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Apply now to join our team and make a difference in the lives of patients worldwide.

    Key Responsibilities:

    Strategic Leadership

    • Develop, implement and execute the global strategy for tier 1 HR support within HR Connect, ensuring alignment with overall HR and business objectives.

    • Drive innovation and continuous improvement in HR service delivery, leveraging ServiceNow and other HR tools to enhance the user experience.

    Operational Excellence & Service Delivery

    • Lead and optimize HR service delivery teams across regions, ensuring high-quality support and a seamless HR user experience.

    • Develop and maintain key performance indicators (KPIs) to measure and enhance service effectiveness.

    • Ensure compliance with global labor laws, HR policies, and company regulations in service execution.

    • Enhance HR service automation and self-service capabilities through Workday and ServiceNow, ensuring scalability and efficiency.

    People Management & Development

    • Lead, mentor, and develop a high-performing team.

    • Foster a culture of collaboration, engagement, and continuous learning within the HR Staff Services organization.

    • Create a connected, inclusive, and inspiring work environment that empowers talent to thrive .

    • Build leadership capabilities within regional HR Staff Services teams to support long-term talent development.

    Process Optimization

    • Drive automation, AI-driven solutions, and digitalization efforts to streamline HR service operations.

    • Partner with DTI and HR Technology teams to enhance Workday and ServiceNow platforms, ensuring seamless integration and usability.

    Stakeholder & Business Partner Engagement

    • Serve as the primary liaison between HR Connect and key business leaders, HR COEs, and regional HR teams.

    • Act as an advisor on HR service trends, industry benchmarks, and emerging innovations.

    • Partner with finance and procurement to manage budgeting, cost efficiency, and vendor relationships where applicable.

    Qualifications & Experience:

    • Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.

    • 15+ years of progressive HR leadership experience, with at least 5 years in a global HR shared services or HR operations leadership role.

    • Proven experience in leading cross-functional and geographically dispersed teams.

    • Strong background in HR transformation, Workday, and ServiceNow implementation and optimization.

    • Expertise in HR service delivery models, process optimization, and user experience.

    • Excellent stakeholder management, communication, and influencing skills.

    • Ability to navigate complexity, drive change, and execute on a global scale.

    Key Competencies:

    • Strategic Thinking & Execution - Ability to develop and drive a vision for HR service transformation.

    • Global Mindset - Understanding of regional HR service nuances and ability to operate in a multicultural environment.

    • Operational Excellence - Strong focus on service efficiency, automation, and continuous improvement.

    • Leadership & People Development - Track record of building and inspiring global teams.

    • Digital & Technology Acumen - Expertise in Workday and ServiceNow, HRIS, AI-driven tools, and automation platforms.

    • Stakeholder Management - Ability to influence and collaborate with senior leaders and business partners.

    .

    Why you should apply for a job to Amgen Inc.:

  • 67% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work models that empower staff members to work where and when they are most productive
  • Award-winning PTO plan and bi-annual company-wide shutdowns
  • With 11 Employee Resource Groups, 60 chapters & 11000 members everyone has opportunity to connect, network & foster a culture of belonging