Senior Manager HR Operations - Global HR Connect Lead

becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Apply now to join our team and make a difference in the lives of patients worldwide.

Key Responsibilities:

Strategic Leadership

• Develop, implement and execute the global strategy for tier 1 HR support within HR Connect, ensuring alignment with overall HR and business objectives.

• Drive innovation and continuous improvement in HR service delivery, leveraging ServiceNow and other HR tools to enhance the user experience.

Operational Excellence & Service Delivery

• Lead and optimize HR service delivery teams across regions, ensuring high-quality support and a seamless HR user experience.

• Develop and maintain key performance indicators (KPIs) to measure and enhance service effectiveness.

• Ensure compliance with global labor laws, HR policies, and company regulations in service execution.

• Enhance HR service automation and self-service capabilities through Workday and ServiceNow, ensuring scalability and efficiency.

People Management & Development

• Lead, mentor, and develop a high-performing team.

• Foster a culture of collaboration, engagement, and continuous learning within the HR Staff Services organization.

• Create a connected, inclusive, and inspiring work environment that empowers talent to thrive .

• Build leadership capabilities within regional HR Staff Services teams to support long-term talent development.

Process Optimization

• Drive automation, AI-driven solutions, and digitalization efforts to streamline HR service operations.

• Partner with DTI and HR Technology teams to enhance Workday and ServiceNow platforms, ensuring seamless integration and usability.

Stakeholder & Business Partner Engagement

• Serve as the primary liaison between HR Connect and key business leaders, HR COEs, and regional HR teams.

• Act as an advisor on HR service trends, industry benchmarks, and emerging innovations.

• Partner with finance and procurement to manage budgeting, cost efficiency, and vendor relationships where applicable.

Qualifications & Experience:

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.

• 15+ years of progressive HR leadership experience, with at least 5 years in a global HR shared services or HR operations leadership role.

• Proven experience in leading cross-functional and geographically dispersed teams.

• Strong background in HR transformation, Workday, and ServiceNow implementation and optimization.

• Expertise in HR service delivery models, process optimization, and user experience.

• Excellent stakeholder management, communication, and influencing skills.

• Ability to navigate complexity, drive change, and execute on a global scale.

Key Competencies:

• Strategic Thinking & Execution - Ability to develop and drive a vision for HR service transformation.

• Global Mindset - Understanding of regional HR service nuances and ability to operate in a multicultural environment.

• Operational Excellence - Strong focus on service efficiency, automation, and continuous improvement.

• Leadership & People Development - Track record of building and inspiring global teams.

• Digital & Technology Acumen - Expertise in Workday and ServiceNow, HRIS, AI-driven tools, and automation platforms.

• Stakeholder Management - Ability to influence and collaborate with senior leaders and business partners.

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