Specialist IS Business System Analyst

Perform data analysis, troubleshoot issues, and support system implementation and maintenance

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team

• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog

• Develop and implement effective product demonstrations for internal and external collaborators

• Maintain accurate documentation of business requirements, users stories, processes, and changes

• Document and report defects and issues identified during testing, and work with development teams to resolve them

• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master's or Bachelor's degree with 8 - 13 years of relevant experience in Life Science / Biotechnology / Pharmacology / Information Systems

Preferred Qualifications:

• Proficiency in Salesforce Health Cloud / Life Sciences Cloud with clear understanding of Health Cloud / Life Sciences Cloud Data model and OOTB capabilities.

• Knowledge of how integrated systems work with Salesforce Health Cloud / Life Sciences Cloud.

• Expert level functional understanding of Salesforce CRM.

• Business understanding of operations of a call center within Pharma industry.

• Understanding of middleware based integrations.

• Experience of designing systems with large data volume.

• Fluency with Agile principles and ceremonies.

• A passion for applying technology to make a real-world impact.

• Experience with writing user requirements and acceptance criteria.

• Proven analytical, data-driven problem-solving skills.

• Excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a solid attention to detail, and understanding of business complexity.

• Ability to work in a team environment, effectively interacting with others.

• Ability to meet deadlines and schedules and be accountable.

Functional Skills

• Experience in writing requirements for development of modern technology.

• Experience of working as Product owner.

• Complete knowledge of all nuances in Product Owner role.

• Knowledge of Agile project management systems such as JIRA.

• Experience in managing product features for PI planning and developing product roadmaps and user journeys.

• Testing and validating user stories delivered are corresponding to business expectation.

• Superb communication and collaboration skills.

• Able to communicate technical or complex subject matters in business terms.

Good-to-Have Skills:

• Jira Align & Confluence experience

• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Professional Certifications:

• Salesforce Admin (Mandatory)

• Salesforce Advanced Administrator (Preferred)

• Salesforce Service Cloud Consultant

• Platform Builder

• Salesforce Health Cloud Accredited Professional (Preferred)

Soft Skills:

• Excellent critical-thinking and problem-solving skills

• Strong communication and collaboration skills

• Demonstrated awareness of how to function in a team setting

• Demonstrated awareness of presentation skills

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