Veeva CRM Admin

within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for helping manage the Veeva CRM platform; including system configuration, development, operations, data integrity, and continuous improvement initiatives. This role involves working closely with product owners, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.

• Administer and configure Veeva CRM (Salesforce-based) system.

• Configure and/or customize Veeva CRM to meet business requirements, including creating custom fields, workflows, and validation rules.

• Develop and maintain data quality standards, monitor data integrity and ensure the system is aligned with organizational needs.

• Perform regular system updates, patches, and integration with other platforms as needed.

• Contribute to both front-end and back-end development using cloud technology

• Identify and resolve technical challenges effectively

• Stay updated with the latest trends and advancements

• Work closely with product team, business team, and other stakeholders

• Identify and resolve software bugs and performance issues

• Work on integrating with other systems and platforms to ensure seamless data flow and functionality

What we expect of you

• Master's degree and 1 to 3 years of Computer Science, IT or related field experience OR

• Bachelor's degree and 3 to 5 years of Computer Science, IT or related field experience OR

• Diploma and 7 to 9 years of Computer Science, IT or related field experience

Basic Qualifications:

• Strong knowledge of Veeva CRM administration and Salesforce.

• Strong understanding of software development methodologies, including Agile and Scrum

• Experience working in a DevOps environment, which involves designing, developing and maintaining software applications and solutions that meet business needs.

• Excellent problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience with Salesforce Apex, Visualforce, and Lightning components is a plus.

Professional Certifications:

• Relevant certifications such as Veeva CRM and Salesforce Administrator (preferred)

• SAFe® for Teams certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

Shift Information:

This position requires you to work a later shift and will be assigned to the second shift. Candidates must be willing and able to work during evening shifts, as required based on business requirements.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

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