Customer Success & Sales Enterprise Support, Sr Associate

adept at collaborating across global teams, communicating effectively with stakeholders at all levels, and supporting account executives in driving sustainable business growth. You approach challenges with resilience and adaptability, always seeking ways to improve processes and outcomes. Your attention to detail ensures accurate pipeline management and administrative excellence, while your customer-centric mindset keeps satisfaction and engagement at the forefront. You are energized by opportunities to facilitate contract negotiations, support customer engagement efforts, and contribute to a synergistic companywide approach. Above all, you are committed to continuous learning, staying abreast of new and existing products, and delivering value to both Synopsys and its customers.

What You'll Be Doing:

• Support the named Enterprise Account Executive to establish a long-term global account plan, with buy-in from senior levels of ANSYS organization

  1. Understands the regional customer
  2. Understands regional customer's internal relationships, including the individual decision makers and key influencers
  3. Develops knowledge of competitors
  4. Identifies regional customer's problems, key business initiatives and creates ROI-based proposals aligned to initiatives and generating business outcomes for customers
  5. Develops approach and business case (including required investments) to deliver sustainable growth for regional customer growth
  6. Defines potential of the regional account and ties this information into revenue expectations and resource planning

• Creates roadmap for regional customers to drive penetration across ANSYS product lines

• Monitors regional customer satisfaction and communicates customer concerns to the named Enterprise Account Executive; communicate ANSYS commitment to the customer and manage customer expectations

• Supports customer engagement efforts regionally through frequent customer interaction, program support and activity under GAM guidance.

• Establishes relationships with regional customer executives who can serve as business champions for ANSYS

• Collaborates globally with account teams, product specialists, other functions within ANSYS, remote (direct/indirect) sites, and business partners to ensure a synergistic, companywide approach to the account

• Supports the named Enterprise Account Executive to facilitate contract negotiations to achieve a win for both sides

• Maintains pipeline to meet goals and accurately enters data into Salesforce.

• Completes administrative work including but not limited to quotation generation, order processing, delivery, acceptance inspection, NDA and other contract preparation.

• Remains knowledgeable and keeps abreast of ANSYS new and existing products/services

The Impact You Will Have:

• Strengthening Synopsys' presence in the Spain by driving account growth and expanding product penetration.

• Enhancing customer satisfaction and loyalty through proactive engagement and issue resolution.

• Contributing to revenue growth by identifying new opportunities and aligning solutions with customer business objectives.

• Supporting enterprise account executives in developing strategic account plans that deliver sustainable results.

• Facilitating seamless contract negotiations, ensuring both customer and company interests are met.

• Improving the efficiency of sales processes through accurate pipeline management and administrative excellence.

• Fostering cross-functional collaboration to deliver comprehensive solutions and maximize customer value.

• Serving as a trusted advisor to regional customers, helping them navigate Synopsys' portfolio and achieve their goals.

What You'll Need:

• Education & Years of Experience: Bachelor's degree in technical, engineering, business or related field with 2+ years of successful technical sales experience OR 4+ years of successful technical sales experience

• Ability to manage multiple opportunities and priorities while tracking progress

• Works under close managerial supervision

• Fluent in English and in the local language of the territory

• Travel: up to 50%

• Strong understanding of enterprise sales processes and account management principles.

• Experience using CRM tools, especially Salesforce, for pipeline and data management.

• Ability to analyze customer needs, competitor activity, and market trends to inform account strategy.

• Proficiency in preparing business cases, quotations, and contract documentation.

• Familiarity with technology solutions, ideally within software, semiconductor, or engineering domains.

• Excellent communication and presentation skills for engaging stakeholders at all levels.

Who You Are:

• Knowledge of company's products/services and pricing practices.

• Understanding of engineering analysis and technology.

• Knowledge of the industry or customer(s) a plus

• General understanding of sales fundamentals and 8 pillars

• General knowledge of competitors and account ecosystem

• Works under close managerial supervision

• Takes initiative identifying customer issues and successfully applies directives

• Strong problem solving

• Strong communication and organizational skills

• Demonstrated executive presentation and persuasion skills

• Ability to coordinate internal and external ecosystems.

• Strong networking and relationship management skills

• Strong collaboration skills

The Team You'll Be A Part Of:

You'll join a dedicated sales team focused on ensuring our customers have access to all the products they need. The team collaborates closely with account executives, product specialists, and business partners across the globe to deliver tailored solutions and drive sustained growth. Together, we champion customer success, foster innovation, and support Synopsys' leadership in technology.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

#AnsysJob

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.