Technical Support Engineer

background in engineering, computer science, or a related field, you are ready to contribute to enterprise-level software solutions and support world-class clients. You possess a growth mindset, demonstrate initiative, and take pride in delivering high-quality work. You value continuous learning, take ownership of your professional development, and are excited by opportunities to contribute to strategic initiatives. Integrity, professionalism, and a commitment to excellence guide your interactions. You bring a collaborative spirit, a willingness to listen and learn from others, and a genuine desire to make a positive impact on your team and the wider organization. Whether working independently or as part of a geographically distributed team, you maintain focus and drive results, always keeping the customer experience at the forefront. If you are ready to elevate your career and help shape the future of technology, we invite you to join our team in Pune/Bangalore.

What You'll Be Doing:

• Collaborating with experienced professionals to develop, implement, and maintain enterprise software solutions tailored to customer needs.

• Participating in the documentation, testing, and user acceptance of new software modules and subsystems.

• Ensuring compliance with data privacy and security regulations by coordinating with cybersecurity teams.

• Identifying, logging, and escalating infrastructure defects in both development and live environments.

• Evaluating, coordinating, and assigning defect tickets to ensure timely resolution.

• Translating process flows and developer instructions into functional development code and validating business requirements against implemented functionality.

• Supporting team members in the implementation and maintenance of software modules and subsystems.

• Developing technical proficiency and staying up-to-date on new technologies and best practices.

• Participating in strategic team and company-wide initiatives as needed.

The Impact You Will Have:

• Enhancing customer satisfaction by delivering reliable, high-quality technical support and solutions.

• Driving continuous improvement in platform stability, security, and performance.

• Accelerating the resolution of technical issues, minimizing downtime for our clients.

• Contributing to the successful rollout of new software features and platform enhancements.

• Supporting the development and adoption of best practices within the team and organization.

• Enabling the business to scale and innovate by ensuring robust infrastructure and seamless user experiences.

• Strengthening Synopsys' reputation for exceptional customer service and technical excellence.

What You'll Need:

• Bachelor's degree in Engineering, Computer Science, or a related field (BS+0 required; BS+3 or MS+0 preferred).

• Proficiency in HTML5, CSS3, JavaScript, and jQuery, with experience converting wireframes and layouts into working web pages.

• Understanding of PHP frameworks (Laravel, Symfony) and JavaScript frameworks (React, Angular, Vue.js).

• Experience with code versioning tools such as Git and debugging tools like Firebug or Chrome Inspector.

• Working knowledge of SQL queries, database structure, and management.

• Familiarity with RESTful APIs and data formats (JSON, XML).

• Exposure to WordPress development, including hooks, themes, custom post types, and taxonomies.

• Experience with Linux systems (user and administrator) and AWS Cloud platforms, Docker.

Who You Are:

• Logical, analytical problem-solver with a strong attention to detail.

• Excellent interpersonal and communication skills; fluent in written and spoken English.

• Highly organized and able to manage multiple priorities with a sense of urgency.

• Professional, business-minded, and driven to succeed.

• Self-starter capable of working independently and collaboratively in a diverse, fast-paced environment.

• Quick learner, adaptable to evolving technologies and business needs

• Team player who values collaboration and knowledge sharing.

The Team You'll Be A Part Of:

You will join the Ansys Customer Excellence team, a dynamic group of technical experts dedicated to partnering with clients and delivering innovative enterprise software solutions. The team emphasizes collaboration, knowledge sharing, and continuous improvement, ensuring that every member has the support and resources needed to excel. Together, you will contribute to solution development objectives and strategic initiatives, fostering a culture of growth, inclusion, and technical excellence.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.