Technical Support Engineer - HFSS Electromagnetics

ication skills enable you to translate complex technical concepts into accessible solutions, fostering strong relationships with customers and teammates alike. You take pride in problem-solving, approaching each inquiry with a sense of urgency and meticulous attention to detail.

You value inclusion, collaboration, and continuous improvement, believing that diverse perspectives drive better outcomes. You are comfortable working both independently and as part of a vibrant, multicultural team, and you're motivated by the impact your work has on the success of others. You are excited about leveraging AI-driven support tools and contributing to the evolution of industry-leading simulation products. Your organizational skills, integrity, and commitment to delivering outstanding results set you apart. Above all, you are ready to welcome what's next in your career, joining a global leader recognized for its innovation, excellence, and people-first culture.

What You'll Be Doing:

• Delivering high-level technical support to customers and channel partners for the Ansys Electronics and Electromagnetics product family.

• Utilizing the Ansys Technical Support Toolset, including Ansys Innovation Space, AnsysGPT, and other AI-based platforms, to identify and deliver effective solutions.

• Adhering to established support processes to ensure timely, high-quality customer service and drive customer satisfaction.

• Developing deep technical expertise in simulation areas relevant to customer needs and industry trends.

• Submitting product improvement suggestions, filing defect reports, and verifying fixes in alignment with defect reporting protocols.

• Participating in field testing of new product releases to ensure features and workflows address customer requirements.

• Engaging in strategic team and company initiatives, contributing to broader organizational goals.

• Documenting and sharing knowledge to enhance team effectiveness and customer outcomes.

The Impact You Will Have:

• Accelerate customer innovation by ensuring seamless integration of Ansys, part of Synopsys solutions into engineering design workflows.

• Enhance customer satisfaction and loyalty through prompt, expert technical support and solution delivery.

• Drive continuous improvement of Ansys, part of Synopsys products by channeling customer feedback and reporting software defects.

• Support the adoption of cutting-edge simulation and AI technologies across diverse industries.

• Contribute to the global reputation of Ansys, part of Synopsys as a trusted partner for world-class companies and innovators.

• Empower customers to bring their pioneering ideas to life faster and more efficiently.

• Strengthen the technical knowledge base of the support organization through documentation and collaboration.

• Advance your own expertise and career by working alongside some of the industry's sharpest minds.

What You'll Need:

• Bachelor's degree (BE/BS) in Electronics, Electromagnetics Engineering, or a related field.

• Solid grounding in simulation techniques and engineering principles, preferably with exposure to electronics/electromagnetics applications.

• Proficiency in English, with the ability to communicate technical concepts clearly in both written and spoken forms.

• Strong logical problem-solving skills, with a methodical approach to resolving complex technical challenges.

• Experience with, or knowledge of, Ansys software or other commercial CAE, CAD, EDA, or PLM software packages (preferred).

• Familiarity with the use of Ansys Electronics or Electromagnetics products is a plus.

• Capability to travel domestically up to 10% of the time.

Who You Are:

• An excellent communicator who builds rapport and trust with diverse stakeholders.

• Highly organized, with strong time management and a sense of urgency to deliver results.

• Adaptable and open-minded, embracing new tools, technologies, and ways of working.

• Collaborative team player who values different perspectives and works seamlessly with others.

• Self-driven and proactive, capable of working independently with minimal supervision.

• Committed to continuous learning, personal growth, and helping others succeed.

• Possess integrity, authenticity, and a customer-first mentality.

The Team You'll Be A Part Of:

You will join the Ansys, part of Synopsys Customer Excellence team, a group of enthusiastic and passionate engineers dedicated to delivering top-tier technical solutions and support. The team thrives on collaboration, knowledge sharing, and innovation, working closely with customers and partners to ensure successful engineering simulation projects. You'll be surrounded by colleagues who are committed to your professional development, support your career growth, and believe in the power of teamwork to deliver outstanding results. Together, you will help shape the future of simulation technology and drive human advancement.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.