Technical Support Engineer II - 13094

u to learn continuously, keeping pace with new technologies in cloud, high-performance computing, and software deployment. You communicate effectively in English, both written and spoken, and build trust through your professionalism and empathy. You excel in fast-paced environments, manage your time efficiently, and demonstrate business acumen in every customer engagement. Driven to succeed, you proactively seek opportunities for improvement-whether it's enhancing processes, optimizing workflows, or contributing valuable feedback to product development. You value teamwork, diversity, and respect, and you're passionate about growing your expertise while making a measurable impact on the success of our customers and Synopsys as a whole.

What You'll Be Doing:

• Deliver high-level technical support to customers and Channel Partners, leveraging advanced troubleshooting and integration skills.

• Adhere to and continuously improve support processes for timely, high-quality customer service and satisfaction.

• Develop deep technical expertise in configuring and deploying software within simulation and design workflows.

• Submit product improvement suggestions, file defect reports, and verify fixes, collaborating with development teams to enhance product quality.

• Participate in field testing of new releases, ensuring new features meet customer requirements and provide optimal user experience.

• Support Sales and Marketing teams by conducting product demonstrations, webinars, and training sessions-showcasing product capabilities and value.

• Engage in strategic team and company initiatives, contributing to process improvements, cross-functional projects, and organizational growth.

The Impact You Will Have:

• Empower customers to successfully integrate Synopsys software into their workflows, driving their business outcomes.

• Accelerate issue resolution, ensuring minimal disruption and maximum satisfaction for customers and partners.

• Provide actionable feedback to product teams, influencing product enhancements and future innovations.

• Promote best practices in software deployment and support, elevating the overall customer experience.

• Support the growth of Synopsys' business by enabling seamless product adoption and usage.

• Strengthen relationships with key accounts, positioning Synopsys as a trusted partner in their success.

• Contribute to a culture of continuous improvement, knowledge-sharing, and technical excellence within the team.

What You'll Need:

• BS or MS in Computer Science, Engineering, or a related field (BS+2 years or MS+0 years required; BS+5 or MS+3 preferred).

• Experience supporting Windows-based computer systems, including deployment and network administration fundamentals.

• Familiarity with license-controlled software concepts and tools, plus hands-on knowledge of programming and scripting languages.

• Logical problem-solving abilities and proficiency in technical troubleshooting.

• Strong organizational and time management skills, with a demonstrated sense of urgency and reliability.

• Experience supporting Linux-based systems and familiarity with Docker, containers, and HPC environments (preferred).

• Understanding of cluster job management systems (Grid Engine, LSF, PBS) and cloud platforms (AWS, GCP, Azure) and relevant deployment tools.

• Experience with CRM tools and process management for customer support efficiency.

Who You Are:

• Excellent communicator, fluent in written and spoken English.

• Collaborative team player who values diversity and inclusion.

• Proactive, self-motivated, and eager to learn new technologies.

• Customer-oriented with a strong sense of empathy and professionalism.

• Driven, adaptable, and able to manage multiple priorities in a dynamic environment.

• Business-savvy and able to project a professional image in every interaction.

The Team You'll Be A Part Of:

You'll join the Customer Excellence team, a dynamic group of enthusiastic and passionate engineers dedicated to delivering world-class solutions and support. We value collaboration, innovation, and continuous learning, working together to drive customer success and advance Synopsys' leadership in technology.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. We are also open for candidates working out of Bengaluru and Noida location for this job.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.