Customer Satisfaction Engineer

n point of contact for external customers, managing their satisfaction and main metrics.

•  Support new product introductions and transitions to production.

•  Oversee and manage customer returns (0KM), leading multidisciplinary teams in problem-solving and continuous improvement (8D, Quality Tools, Six Sigma).

•  Ensure compliance with IATF 16949 through audits and quality processes.

•  Support the development and implementation of quality assurance processes and procedures.

Your Background

•  Bachelor's degree in Engineering, Statistics, Management, or related fields.

• Proficient English-speaking skills (written and spoken).

•  1-3 years of experience in an industrial environment (preferably automotive).

•  Knowledge of quality standards (ISO 9001, IATF 16949, VDA, AIAG).

•  Familiarity with automotive core tools ( SPC, MSA, APQP, PPAP, PFMEA).

•  Strong analytical, problem-solving, and communication skills.

•  Proficiency in Microsoft Office tools, Minitab and Power BI as a plus.

• Ability to work and live a global network environment with the ability to travel occasionally.

Why join us?

•  You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

•  You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

•  You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

•  Competitive compensation package.

•  Flexible Schedule.

•  Learning, professional growth and development in a world recognized international environment.

•  Access to internal & external training, coaching & certifications.

•  Recognition for innovation and excellence.

•  Opportunities to give back to the community.

Apply today, and together let's change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.