Técnico de Calidad

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• Ensure temporary measures are eliminated once process performance & stabilization are back to expected levels.

Ensure customer KPI's performance.

• Monitor customer KPI performance, analyze data over weekly, monthly, annual periods.

• Apply continuous improvement process to upgrade customer KPI's, identify most relevant continuous improvement activities.

• Perform corrective action process for customer KPI's below target.

• Ensure lessons learned database to capitalize learnings.

Ensure customer complaint response on all WFCC and CSE reports.

• Coordinate with the multidisciplinary team the problem solving.

• Control of all inventory available at pipe line.

• First answer: 24H.

• Ensure root cause analysis process completion.

• Ensure the implementation of irreversible corrective actions.

• Final answer with root cause identified and action plan defined: 14 days.

• Submit corrective action related to customer complaints (WFCC, Unformal, WIRS) on customer portals. Control of sorting services related of Customer complaints.

• Coordinate RMA.

• Containment: immediate. Ensure that quality checks & rework are well defined, managed & data collected for effectiveness verification.

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