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record in designing, building, and supporting virtual infrastructure in an AWS cloud environment. Problem-solving, critical thinking, creative solutioning, and a drive for continual learning is a must-have.
What Success Looks Like
In 3 months
Understand the high-level topology of our infrastructure and its dependencies
Contribute to the Operational Engineering teams project work
Capable of supporting incidents with minimum support from other team members
In 6 months
Achieve a deep understanding of our infrastructure including costs
Contribute to the design and build of more robust and cost-efficient infrastructure
Troubleshoot existing infrastructure incidents at an expert level
In 12 months
Work with developers to build out infrastructural templates (e.g., Terraform) to standardize infrastructure components
Help to replace legacy infrastructure with new more robust components
Work with 3rd party vendors to design/supply outsourced solutions where appropriate
Work directly with customer tech teams to help troubleshoot or setup new integrations
What You'll Be Doing
Automate infrastructure and services in Arcadia's AWS cloud
Create, test, and secure Windows, Linux and serverless solutions for Arcadia's products and internal teams
Capture system, service, and security telemetry to present data in dashboards, reports, scorecards, etc.
Provide support to operations team by identifying and implementing best solutions, including identifying root causes
Work with vendor support to solve technical issues, perform upgrades, and migrate to better/faster/stronger gear
Breakdown and rebuild tech to decouple bottlenecks and reduce costs for existing code/infrastructure
Assess viability of implementation of new technologies and make recommendations for new solutions
Support legacy and new architecture components to maximize uptime, availability, security
Work support tickets as part of a high output team in a fast-paced environment
Manage and optimize build pipelines and CI/CD tooling to streamline new product launches/features
What You'll Bring
Eight years of professional experience, with at least five years of support experience in a complex technical environment
Technical expertise in industry leading products such as AWS, Cloud Formation, Terraform, Kubernetes, Argo CD, and Crossplane
Expertise in at least one programming language used to building/launch cloud-based infrastructure
Technical knowledge including cloud services (RDS, S3, IAM, SSM, Lambda), SQL Server, directory services, virtualization, postgres/mysql, security and client devices
Comfortable building/proving new services for improvement/replacement of existing tech
Proven ability to deliver production software, including the use of Github, Jenkins and/or other CI/CD tools
Would Love For You To Have
Professional technical certifications from leading industry vendors such as AWS, Microsoft
Expertise in python
Experience with distributed systems and technologies (Cassandra, Elasticsearch, Spark, Hadoop, Kafka, etc.)
Deep knowledge of GitHub and GitHub actions, building reuseable workflows, actions, and processes
What You'll Get
Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
Opportunity to be part of a team creating a platform that is drastically improving healthcare analytics
Awesome work environment (teleworking opportunities considered too)
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Be a member of the Arcadian and Barkadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website .
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website .
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.