Cloud Support Engineer

ge, root cause analysis, debugging, and solving across one-to-many Atlassian products. As part of the team, you will receive onboarding training to make you a specialist in one or more of our products, system technologies, and network technologies.

On your first day, we'll expect you to have:

• 3+ years of experience in technical support, software services, and/or system administration for a large end-user community;

• Experience with critical issue handling and troubleshooting skills;

• Technical experiences ;

  • Database skills, with the expertise to write and update SQL queries with ease;
  • Experience with Web technologies such as DNS, HTTP, APIs, and REST calls;
  • Familiarity with Cloud technologies such as AWS;
  • An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols;

• Fluent in Japanese for both writing and speaking;

Preferred qualifications:

• Business-level English;

• Experience in understanding and supporting Java apps;

• Experience with Splunk;

• Experience with AI-related technology;

• Experience with Atlassian products;

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.