Cloud Technical Support Engineer
Sydney, Australia (Remote)
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
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Position summary
Atlassian's Cloud-based web applications based on a micro-services architecture
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Communicate and troubleshoot with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
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Collaborate with peers to share knowledge, gain support, and conquer the toughest technical cases
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Advocate for customers by understanding their use cases and escalating trends to influence feature requests and bug fixes
Your background
- Typically 2 - 5 years experience as an Application Support Engineer, Cloud Support Engineer or similar role in customer-facing environments
- Sound level of troubleshooting skills across technologies including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs and Networking
- Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues using communication modalities such as phone, screen share and live chat
- Ability to embrace team collaboration and group contribution with a passion for learning new technologies and how to utilise them in a customer-facing environment
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.