Enterprise Loyalty Advocate Manager

able for team performance, revenue forecasting, prioritizing team focus, staffing, on-boarding, and up-skilling the team. You will manage the daily team operations and help define customer engagement strategies while also seeking to improve and standardize various processes and systems in coordination with relevant stakeholders. Your experience will allow you to provide expert knowledge of customer engagement models in order to drive performance improvements. You'll effectively and creatively oversee the team's day-to-day, including team stand-ups, meetings, resource planning, load balancing, target setting, projects, and cross-functional collaboration.

• Five or more years in renewals / inside sales/account management/customer success or similar background roles in the software industry (SaaS and/or behind-the-firewall)
• Proven experience in inspiring, coaching, and motivating teams toward achieving individual and company-wide goals
• A tendency to operate daily with a sense of urgency, an affinity for problem-solving, and strong analytical capabilities
• Experience managing and driving projects that improve operational efficiency or performance
• Experience with change management and implementing better approaches to address problems and opportunities
• Ability to learn from mistakes and adapt to challenging situations
• Ability to effectively interact and communicate with various levels of management
• Experience managing activity and tracking/reporting on performance by leveraging a CRM tool, preferably Salesforce
• Ability to balance multiple projects/initiatives running concurrently, effectively multi-tasking while working with cross-functional teams
• Natural thought leadership and the ability to think independently and structure your work accordingly
• Ability to demonstrate sound reasoning with clarity around why you made specific decisions and choices throughout your career