Enterprise Support Engineer
Sydney, Australia (Remote)
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
#17510
Position summary
or Atlassian's Java-based web applications across operating systems, databases and networking technologies
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Take the lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
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Execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward
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Bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill
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Be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes
Your background
- Typically 6 > 8+ years experience as an Application Support Engineer, Product Support Engineer, Systems Engineer or similar role working in highly technical customer-facing On-Premise environments
- Intermediate to advanced level of knowledge across operating systems and technologies including Windows/Linux, JVM, SQL, TCP/IP, Proxies, LDAP, Active Directory and SSL/TLS
- Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues effectively and efficiently
- Motivation to enhance team collaboration and embrace group contribution with a passion for learning new technologies and how to utilise them in a customer-facing environment
- Enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.