Group Product Manager, JSM Support Channels

u'll build a shared vision and strategy, empower your teams, and deliver high-quality outcomes

• You will manage a team of passionate product managers to improve their craft and support their growth.

• You will collaborate primarily with your distributed Jira Service Management colleagues across India and Australia, but also with Atlassian stakeholders around the world.

Your background

• 8+ years of Product Management experience.
• You have strong recent experience in customer-facing products with a heavy UX focus in the Enterprise SaaS space. Experience in the ITSM or ESM space would be a huge plus.
• You have a flair for good user experience, with strong customer empathy and a track record of working with designers and engineers to ship delightful products, which you can demonstrate with what you have delivered.
• Proven success at hiring, managing and growing a globally distributed, remote product team.
• You have clear beliefs and hypotheses, you are able articulate them well, paint a good picture of what success looks like, and then rally people around it.
• Strong in prioritising among opportunities, balancing the needs of our customers with those of our business, and clearly communicating the rationale behind your decisions.
• Excellent communication and stakeholder management skills, with the ability to convey complex ideas to both technical and non-technical stakeholders.