Product Support Specialist | DX

nd the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).

You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.

You'll be a key member of our support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You'll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.

This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacyand eager to learn and grow within a fast-paced, global organization.

Key Responsibilities

• Customer Advocacy: Serve as the first line of support for customers using DX's Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.

• Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.

• Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.

• Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.

• Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

• Experience: customer-facing technical support or solutions engineering experience.

• Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.

• Integrations: Understanding of APIs and how systems connect via webhooks or tokens.

• Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.

• Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth)

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.