Senior Enterprise Support Engineer
Multiple Locations (Remote)
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
#13284
Position summary
, you will focus on providing advanced support and product expertise to our largest customers and be a lead level III support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. You will report to the Manager of the Enterprise support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.
- 8+ years of experience in Java support, software services, and system administration for a large end-user community
- Experience with operating systems (e.g. Linux, OS X, and Windows)
- Experience being Subject Matter Expert in multiple Atlassian products Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)
- Be a coach to others on how to perform technical, soft skill, and behavioural interviews.
- Be a coach with how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups
- Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps
- Solve complex tickets, summarise cause, recommend solutions and then escalate
- Be the customer champion by being the voice of the customer
- Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.
- Challenge others to provide and dig into context and rise to tough occasions.
- Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.
- Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases
- Experience in escalation handling Experience working with enterprise customers
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.