Senior Support Engineer 1

, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.

In this role you will

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud

• Jumping on to calls with customers to provide updates on migration.

• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project

• Contribute to the creation and review of knowledge articles

• Participate in release readiness activities

Your background

• Deep expertise in technical customer support supporting large enterprise environments and high-touch customers

• Database expertise advanced SQL and database management skills

• Proficient in scripting and automation (Python, Bash/Shell)

• Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL

• Experience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrations

• Skilled across operating systems Linux, Unix, and Windows operating systems

• Solid networking fundamentals with JVM/Java support experience

• Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence

• Strong collaborator collaborative team player, effective across diverse roles and functions

• Experience with server-to-cloud migrations is a plus

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.