Senior Support Engineer, Cloud Migrations
South Korea (Remote)
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
#11954
Position summary
will partner closely with Cloud Migrations Manager, Product and Engineering teams to deliver an awesome migration experience to our customers and provide insights to the product team on making our Migration tooling and customer experience better.
- 8+ years of experience in support, software services, and/or system administration for a large end-user community
- 2+ years of experience working with enterprise customers in a high-touch model
- Experience in migrating customers from Server to the Cloud an added advantage
- Strong database skills, with the expertise to write and update SQL queries with ease
- Expertise to write, review or modify scripts (Python, bash/shell)
- Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
- Experience with Splunk
- Experience with APIs and REST calls
- Worked with various operating systems, such as Linux, Unix, and Windows.
- Proven knowledge of networks
- Experience supporting Java, especially the JVM components
- You handle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert
- Exhibit a strong team-oriented outlook and the ability to effectively work with several people and roles
- Exceptional soft skills, both internal and external communications by email, phone, and VC
- Demonstrable ability to de-escalate difficult situations with customers
- Experience getting on calls with customers to provide updates on migration and also hosting these calls
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM and EA's for best outcomes towards the customer's migration project
- Experience working in an Enterprise environment or with Enterprise customers
- Collaboration skills with a customer and/or partner team to follow best practices for a successful migration
- Technical Knowledge
- Linux/Unix OS; command line knowledge
- Experience with Splunk (not a must)
- SQL knowledge
- Knowledge of REST API
- Strong scripting knowledge; Ability to write, update and understand scripts
- User Management & Authentication; Basic knowledge of SSO, SAML, LDAP, AD
Why you should apply for a job to Atlassian:
75% would recommend this company to other women
57% say the CEO supports gender diversity
Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.