Billing Operations Manager

uture liaising with Autodesk Build Product team to guide development into Build if or when required

• Manage escalations from ePay specialists as well as GCPay customer support team

• Set goals and KPIs to measure success of the individuals and team

• Oversee team performance and growth including but not limited to coaching, mentoring, developing staff

• Build and nurture strong, long-lasting relationships with ePay clients, acting as a point of contract for escalations and strategic discussions

Qualifications

• Bachelor's degree or equivalent work experience

• 5+ years in US banking with knowledge of electronic payment methods including ACH, wire and demand wire

• Knowledge of US regulatory compliance for FBO accounts and money transmission

• Strong leadership and team management skills to motivate and guide

• Strategic planning and execution abilities to develop and implement effective ePayment strategies for adoption and growth

• Excellent cross-functional collaboration skills to work with other departments such as sales, marketing, product and customer service

• Ability to identify and solve complex problems, analyze data and make informed decisions

• Customer focused approach to problem solving with a desire to ensure every client experience is of the highest quality

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $101,800 and $164,560. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

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